VoIP & Unified Communications Specialist

Scott Air Force Base, IL
Full Time
Public Sector
Mid Level

Who We Are…

Today’s leading government agencies are putting their trust in Newberry Group, and for good reason. 
Newberry brings strength to our clients, from the inside out through:
•    client intimacy and superior quality,
•    presence and accountability in our relationships, and
•    integrity and innovation at the forefront of everything we do.

Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide. 
The strength of our company is a direct reflection of our highly skilled and talented workforce.

Location

Scott Air Force Base, IL

Job Summary

Newberry Group seeks a VoIP & Unified Communications Specialist with the ability to support the requirements within our DISA end-client.  

Defense Information Systems Agency (DISA), acts as the provider of Defense Information System Network (DISN) services to the Department of Defense (DoD) and other government organizations.  The core telecommunications capabilities supported by GSM-O II enable the Warfighter to meet operational needs by providing worldwide telecommunications supporting natural disaster relief, peacetime humanitarian assistance, regional conflicts, and ongoing strategic deterrence activities. 

This position is for the Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center (NOC) on Scott Air Force Base, Illinois supporting worldwide voice and video services.  Shift work to include nights and weekend duty is required. The position may include extended periods of sitting while on a computer or phone and speaking with customers.

Job Responsibilities

  • Conduct network and telecommunications system incident investigation.
  • Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
  • Maintain, troubleshoot, document, and repair network devices including phone systems, call managers, VTCs, network infrastructure, and trunk circuits.
  • Analyze network and telecommunications alarms and identify potential issues/solutions.
  • Identify, recommend, and implement simple solutions for the smooth continuing operation of the DISN network as capacity needs change.
  • Conducts training of newly hired technicians.
  • Works under limited to no direct supervision.
  • Other job requirements as assigned.

Minimum Qualifications

  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies.
  • High School Diploma and 2-4 years of relevant technical experience.
  • Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) before start date.
  • Ability to participate in a 24/7 shift work environment, including working nights and weekends.
  • Must have an active, in-scope US Top Secret Government-issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.
  • Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications

  • Knowledge surrounding two or more of the following: Routers, Switches, PRIs, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration
  • Understanding of Session Initiated Protocol (SIP) messaging
  • Technical Control Facility experience.
  • Ticketing systems experience is a plus.
  • Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
  • Customer service experience.
  • An associate's or bachelor’s degree is desirable.

Benefits and Perks

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.

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