Salesforce Applications Support Engineer

Remote
Full Time
Public Sector
Entry Level

Job Summary 

Newberry Group is seeking motivated and detail‑oriented Salesforce Application Support Engineers to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 1–3 years of hands‑on experience working with Salesforce applications, troubleshooting production issues, and ensuring the stability and reliability of business‑critical systems. This role is ideal for someone who thrives in fast‑paced environments, enjoys problem‑solving, and is committed to delivering high‑quality support.

Location

This is a full‑time Remote/Telecommute role. The applicant must be a U.S. citizen, reside in the United States and able to obtain a Public Trust clearance.

Duration
7‑Month Position, Possible Extension
Full-time benefits available

Responsibilities and Duties

• Provide day‑to‑day sustainment and production support for Salesforce applications, ensuring high availability, reliability, and performance.
• Monitor Salesforce system behavior, logs, integrations, and alerts; identify issues and resolve them proactively.
• Respond to and troubleshoot incidents, service requests, and problem tickets within established SLAs.
• Collaborate with developers, administrators, and operations teams to diagnose root causes and implement long‑term fixes.
• Support deployments, configuration updates, and routine maintenance across multiple environments (DEV, TEST, STAGE, PROD).
• Assist in validating Salesforce functionality after deployments or system changes, including regression and smoke testing.
• Document technical procedures, support guides, troubleshooting steps, and known issues.
• Participate in on‑call rotation for critical production issues as needed.
• Support continuous improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency.
• Ensure that tickets, changes, and documentation comply with organizational standards and production control processes.

Basic Qualifications and Skills Required

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent experience.
• 1–3 years of experience providing application support or production support, ideally within Salesforce environments.
• Solid understanding of Salesforce configuration, user management, permissions, and basic administrative tasks.
• Strong troubleshooting skills with the ability to analyze logs, review error messages, reproduce issues, and isolate root causes.
• Familiarity with ITSM tools for incident, problem, and change management.
• Basic understanding of Salesforce SOQL/SOSL or SQL for querying and analyzing data during issue resolution.
• Ability to interpret application logs, API error responses, and system diagnostics.
• Strong communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced environment.

Who We Are… 

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.  

The strength of our company is a direct reflection of our highly skilled and talented workforce. 

Benefits and Perks 
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. 

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans. 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*