Applications Support Engineer

Remote
Full Time
Mid Level

Who We Are… 

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.  

The strength of our company is a direct reflection of our highly skilled and talented workforce. 
 

Job Summary 

We are seeking a motivated and detail-oriented Applications Support Engineer to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 2–4 years of hands-on experience supporting enterprise applications, troubleshooting production issues, and ensuring the stability and reliability of business-critical systems. This role is perfect for someone who thrives in fast paced environments, enjoys problem-solving, and is committed to delivering high quality support. 

Location 

This is a full-time telecommuting role. The applicant must reside in the United States and be eligible to obtain a Public Trust clearance.  

Responsibilities and Duties 

  • Provide day‑to‑day application sustainment and production support for client systems, ensuring high availability and performance. 

  • Monitor application performance, logs, and alerts; identify and resolve issues proactively. 

  • Respond to and troubleshoot incidents, service requests, and problem tickets within established SLAs. 

  • Collaborate with developers, operations, and infrastructure teams to diagnose root causes and implement long‑term fixes. 

  • Support deployments, configuration updates, and routine maintenance activities across multiple environments (DEV, TEST, STAGE, PROD). 

  • Assist in validating application functionality after deployments or system changes. 

  • Document technical procedures, support guides, troubleshooting steps, and known issues. 

  • Participate in on‑call rotation for critical production issues as needed. 

  • Support continuous improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency. 

  • Ensure that tickets, changes, and documentation comply with organizational standards and production control processes. 

Basic Qualifications and Skills Required 

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; or equivalent experience. 

  • 2–4 years of experience providing application support, production support, or application sustainment in an enterprise environment. 

  • Strong troubleshooting skills with the ability to analyze logs, reproduce issues, and isolate root causes. 

  • Experience supporting applications running on Windows and/or Linux environments.  

  • Familiarity with ITSM tools for incident, problem, and change management. 

  • Basic understanding of SQL for querying and analyzing data in support of issue resolution. 

  • Ability to read and interpret application logs, error messages, and system diagnostics. 

  • Solid communication skills with the ability to interact with both technical and nontechnical users. 

  • Strong organizational skills and the ability to prioritize competing demands. 

Preferred Qualifications and Skills (not mandatory) 

  • Experience with API integrations, web services, or middleware technologies. 

  • Exposure to cloud-based platforms (AWS, Azure, Salesforce, etc.). 

  • Familiarity with CI/CD pipelines or DevOps environments. 

  • Basic scripting experience (PowerShell, Bash, or Python). 

  • Understanding of Agile or ITIL-aligned practices. 

Benefits and Perks 
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. 

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans. 

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