Change Management Lead

Remote
Full Time
Experienced

Who We Are… 

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.  

The strength of our company is a direct reflection of our highly skilled and talented workforce. 
 

Job Summary 

We are seeking a seasoned Change Management Lead to guide and oversee change control processes supporting the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). This role plays a critical part in maintaining system stability and ensuring that all changes—technical, operational, and functional—are introduced in a controlled, documented, and riskware manner. 

The ideal candidate has deep experience in enterprise change management, excels at cross team coordination, and brings strong analytical and communication skills to a fast-paced environment with mission critical applications. 

Location 

This is a full-time telecommuting role. The applicant must reside in the United States and be eligible to obtain a Public Trust clearance.  

Responsibilities and Duties 

  • Lead and manage the full lifecycle of the change management process, from request initiation to final implementation and closure. 

  • Oversee and enforce governance around change requests, emergency changes, release planning, and deployment schedules. 

  • Chair or support Change Advisory Board (CAB) meetings, ensuring stakeholders are aligned on impacts, risks, and readiness. 

  • Collaborate with application sustainment, production support, development, operations, security, and business teams to review, assess, prioritize, and schedule changes. 

  • Monitor production environments for change‑related incidents and support root‑cause analysis and corrective actions. 

  • Ensure documentation, approvals, and audit reporting are accurate and compliant with organizational and regulatory standards. 

  • Track recurring change activities to optimize schedules, reduce conflicts, and enhance operational efficiency. 

  • Support deployment planning and coordination, especially for high‑impact or cross‑functional changes. 

  • Maintain dashboards and reporting on change KPIs, including success rates, failure rates, incident correlations, and SLA compliance. 

  • Drive continuous improvement initiatives to strengthen change governance, reduce risk, and improve communication across teams. 

  • Serve as a central point of contact for all change activities related to application sustainment and production support. 

Basic Qualifications and Skills Required 

  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field; or equivalent practical experience. 

  • 7+ years of experience in change management, IT service management, or production support within enterprise environments. 

  • Strong understanding of application sustainment, production support processes, and cross‑functional IT operations. 

  • Proficiency with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms. 

  • Deep knowledge of change control frameworks, risk assessment, and impact analysis. 

  • Ability to coordinate across teams and lead discussions involving technical and non‑technical stakeholders. 

  • Excellent communication, facilitation, and documentation skills. 

  • Strong analytical and organizational capabilities with a keen attention to detail. 

  • Demonstrated experience managing conflicting priorities and balancing operational needs with governance requirements. 

Preferred Qualifications and Skills (not mandatory) 

  • ITIL Foundation or higher certification. 

  • Experience supporting enterprise applications, integrations, or multi‑platform systems (Windows, Linux, cloud, etc.). 

  • Familiarity with release management and DevOps practices, including CI/CD pipelines. 

  • Experience working in environments with formal compliance, audit, or regulatory requirements. 

  • Background in environments with application sustainment or large‑scale production support operations. 

Benefits and Perks 
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. 

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans. 

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