Enterprise Voice Engineer II

Scott Air Force Base, IL
Full Time
Mid Level
Who We Are…
Today’s leading government agencies are putting their trust in Newberry Group, and for good reason. 
Newberry brings strength to our clients, from the inside out through:
  • client intimacy and superior quality,
  • presence and accountability in our relationships, and
  • integrity and innovation at the forefront of everything we do.
Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide. 

The strength of our company is a direct reflection of our highly skilled and talented workforce.

Job Summary:
Newberry Group seeks an Enterprise Voice Engineer II with the ability to support the Global Solutions Management – Operations II (GSM-O II) project within our DISA end-client.  

The Enterprise Voice Engineer will perform sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of DISA Voice Services.

Location:
Scott AFB, IL

Clearance:
  • An active DoD Secret clearance is required

Primary Responsibilities:
  • Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
  • Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
  • Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts.
  • Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles.
  • Configure Cisco or Juniper routing and switching devices.
  • Support distributed firewall infrastructure.
  • Provide input in the development of technical policy, work instructions and reporting in support of an enterprise IP telephony network.
  • Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
  • Analyze and resolve remote site registration, signaling and media problems.
  • Configure route plans, route lists, device profiles, calling search spaces, and route partitions. 
  • Validate change requests and ensure accuracy.
  • Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules.
  • Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

Basic Qualifications:
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.
  • Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server.
  • Expertise in SIP internetworking signaling and call flow.
  • Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security and large scale voice implementations.
  • Currently possess an active Secret security clearance.
Preferred Qualifications:
  • Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
  • Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
  • Experience with Oracle SBCs and other voice media gateway appliances.
  • Experience supporting distributed firewall infrastructure.
  • Experience creating/supporting IPSec MPLS VPN infrastructure 
  • Experience implementing and supporting BGP routing protocols 
  • Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
  • Familiarity with IPSec implementation and troubleshooting.

Required Education and Experience:
  • Requires BS degree and 2-4 years of prior relevant experience or Master’s with less than 2 years of prior relevant experience.  (Or equivalent combination of education and/or experience.)
Benefits and Perks
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
 
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